The Jira Service Management (Jira Service Desk) training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators.
The Jira Service Management (Jira Service Desk) training course covers the following topics:
- Introduction
- Terminology
- Customising
- Users
- Agents
- Customers
- Collaborators
- Portals
- Queues
- Service Level Agreements (SLA’s)
- Calendars
- Customer Feedback
- Knowledge Base
- Automation
- Screens, Fields
- Workflows
- Reports
- Opsgenie (Introduction)
- Statuspage (Introduction)
- Halp (Introduction)
- Introduction to Mindville Insight (CMDB, Asset Management)
Duration: 1 day
Type: Cloud, Server, Datacenter
Who should attend:
Users and administrators and anyone interested in learning how to use Service Desk.
Where and When:
This course can be run onsite, online, or view our public course schedule below for courses in your city.
Contact One Dot on 1800 996 194 or training [at] stage.onedot.com.au to to arrange to have this course delivered onsite or online.
Jira Service Management/Desk Training Public Dates:
| City | Date | Duration | Type |
|---|---|---|---|
| Brisbane | Mar 22 | 1 Day | Online Live |
| Sydney | Mar 22 | 1 Day | Online Live |
| Melbourne | Mar 22 | 1 Day | Online Live |
Prerequisites:
No prerequisites, but a basic understanding of Jira will be beneficial.
Contact One Dot on 1800 996 194 or training [at] stage.onedot.com.au for further information on Jira training courses, onsite training, or view our course schedule.